Purchasing from the website

If you would like to purchase an item direct from the website, please telephone your order through on 01342 717836 or email us at orders@antiquechandeliers.co.uk.  All items are offered subject to availability. We aim to keep the website up to date as possible but from time to time, there may be a slight time delay between updates.

We will then reserve your item and send you an invoice. To confirm your purchase, please ensure your cheque or payment reaches us within 3 working days, we currently accept cheques and bank transfer. We can also accept Paypal for small cost items. Please read our section on delivery below prior to ordering.

Delivery

We personally deliver most weeks to Central London for which there is no additional charge,  we are also happy to deliver locally within Surrey and Sussex. For other areas, we can arrange transportation and shipping as required, alternatively items can be collected directly from our showroom.

We receive many orders from abroad and are happy to quote for shipping worldwide. We would advise that large high quality chandeliers and items are collected and packed by specialist shippers; less costly items can be packed in house. Depending on the level of packaging required, a charge may have to be made to cover the cost of the manufacture or purchase of crating and packing.

Customers ordering items for shipping abroad must accept that we are not responsible for any loss or damage arising once the item/s are passed to carriers. If we undertake the packaging on behalf of the purchaser, we endeavour to pack items well however customers must note that the majority of non specialist carriers will not insure antiques and use of these carriers is at the customers' own risk.

We can of course advise on suitable specialist carriers for both UK and shipped abroad items, please contact us for details.

Visiting the Showroom

If you are able to visit us to see our stock, we much prefer that you do so as we believe that it's difficult to appreciate the quality of an item fully, using a web browser. Many of our stock items are  high quality investment purchases and we want you to be sure of your purchase with us. However if you are not able to visit in person and require any further information on any item from condition report, measurements, dating, transportation to hanging, please don't hesitate to contact us.

If you would like to visit the showroom, please telephone or email for an appointment or telephone before travelling as we are generally open by appointment. Directions can be found on our find us page.

Electric Wiring

All items are advertised as is and for some items that means unwired and/or unpolished. The reason for this is that they then can be finished to customer requirements and/or re-wired  when reaching their destination country.

We undertake wiring for the UK only, which can be carried out at reasonable charge. Please contact us for prices. For chandeliers we can offer rewiring with either "French Candles" or with traditional candle cards.

We offer many options for restoration and also carry out bespoke work, please visit our bespoke page for more information.

Chandelier Installation

We can offer this service through associated contractors that are experienced in this field. We electrically test fittings prior to hanging and again once installed. This service is currently available for UK only. Chandelier installation of large crystal and glass chandeliers is specialist work that is usually beyond the the skills set of most electricians.