Purchasing from the website

To buy an item direct from the website, please telephone your order to 01342 717836 or email orders@antiquechandeliers.co.uk.  All items are offered subject to availability. The website is kept as up to date as possible but a slight delay between updates may occasionally happen.

We will reserve your item and send you an invoice. To confirm purchase, please ensure cheque or payment reaches us within 5 working days. We currently accept major credit cards, cheques and bank transfer. We also accept Paypal for small-cost items. Before ordering, please read our section on delivery (below).

Please note that due to the high numbers of fraudulent emails and calls we receive, we are unable to deliver any goods to addresses that do not match the registered card address.

Purchasing from the showroom

Larger crystal chandeliers are not readily collectible from the showroom and need dismantling and packing into composite parts before they can be collected or delivered.

Smaller items can be paid for by credit or debit card and collected at the time of purchase. Please not that if you are unknown to us, we will require proof of identification for items of value before we can accept card payments. This may be in the form of a driving licence or other cards.

We are unable to accept cheque payments for amounts over the value of a cheque guarantee card where clients wish to take purchases away on purchase but we are happy to accept reservations on receipt of either a cheque or card payment pending receipt of the balance. We kindly ask that you send the balance to us within 2 weeks of our issuing your invoice. As most of our items are unique and individual, we require the full balance of payment at this time

Delivery

We personally deliver most weeks to Central London, for which there is no extra charge. We are also happy to deliver locally within Surrey and Sussex. For other areas, we can also arrange transportation and or shipping. Alternatively, paid for items can be collected direct from our showroom by yourselves or your appointed carrier.

We receive many orders from abroad and are happy to quote for shipping worldwide. But large, high quality Chandeliers and other lighting items should be collected and packed by specialist shipping companies. We can advise on suitable specialist carriers for both the UK and for items shipped abroad. Please contact us for details.

Customers ordering items for shipping abroad must accept we are not responsible for any loss or damage once the item/s are passed to carriers. Customers should note that most non-specialist carriers  and parcel companies will not insure antiques and use of these carriers is at the customers' own risk.

Visiting the Showroom

To fully appreciate the quality of an item, we suggest you visit us to see our stock. Many of our stock items are  high quality investment purchases and we want you to be sure of your purchase with us. To visit the showroom, please check before travelling to save a wasted trip. Directions are on our Find Us page.

Electric Wiring

All items are advertised which may mean unwired and/or unpolished. The reason is that they then can be finished to customer requirements and/or rewired  when reaching the destination country.

We undertake wiring for the UK only, which can be carried out at reasonable charge. Please contact us for prices. For Chandeliers we offer rewiring with either 'French Electric Candles' or with traditional candle cards.

Condition Reports

For more information on any item, from the condition report, measurements, dating and transportation, to hanging, please do not hesitate to contact us.

Restoration and other Services

We have many options for Restoration and also carry out Bespoke work. See our Bespoke page on this website.

Chandelier Installation

We offer this service within London and the Home Counties  and are experienced in installing large scale chandeliers.  We electrically test fittings before hanging and again once installed.  Please note that the installation of large crystal and glass Chandeliers is specialist work usually beyond the the skills set of most electricians.

Piece of History on the Knowledge Page

Read our Knowledge Page for fascinating snippets on Chandelier history.